FAQ's

No, there’s no subscription or hidden fees.

All templates are a one-time purchase — once you buy it, it’s yours forever.

You can access your file anytime, with no extra cost.

Forever! Once you’ve downloaded and made your copy, you’ll have lifetime access — use it as often and as long as you like.

After checkout, you’ll be directed to a download page where you can instantly access your files.

A confirmation email with your download links will also be sent to you for future access.

• For Google Sheets, a PDF file will be provided — it contains clickable links to create your own editable copy of the template.
• If your purchase includes an Excel version (as stated in the product details), you’ll receive an .XLSX or .XLSB file that’s fully editable in Microsoft Excel (Office 365).

All templates are available in Google Sheets format, and some products also come in Microsoft Excel.

Each product listing specifies which formats are included.

If you’re unsure, simply check the product details or contact us before purchasing.

Our templates work seamlessly with Google Sheets (which is free — all you need is a free Google account).

Some templates also include Microsoft Excel versions — this will be clearly stated in the product description.

Please note that all Excel templates require the latest version of Microsoft 365.

Absolutely! Each template is designed for beginners with clear step-by-step instructions and built-in tips to help you get started easily.

Some templates also include demo videos (as stated in the product details).

You can also visit our YouTube channel for all available demos and tutorials.

We’ve got you covered!

If you have any questions or need assistance, simply reach out via our contact form, chat, or email — we’re always happy to help.

First, check your spam or junk folder, as emails sometimes land there.

If you still can’t find it, just reach out to us — we’ll resend your link.

No problem! Just contact us with your order details, and we’ll resend your access link — no extra charge.

Absolutely. You can access your purchased spreadsheet from multiple devices:

• Google Sheets users: Your file is stored in your Google Drive, so as long as you’re signed in to your Google account, you can open and edit your template from any device.
• Excel users: You can upload your file to OneDrive (included with Microsoft 365) to sync and access it across different devices.

Of course! All templates are fully editable, so you can adjust categories, colors, and fonts to fit your needs.

Certain tabs or cells are locked to protect key formulas and prevent accidental edits that could break the calculations.

However, you can unlock or unprotect your template anytime without any permission from us and make any changes you want.

Instructions on how to unlock the template are included in the Read Me - Instructions tab of your file.

Yes! All our templates work with any currency symbol — they’re fully compatible with all global currencies.

You can easily set or change the currency symbol (€, £, $, ¥, ₩, ₹, and more) directly in your spreadsheet settings to match your preferred format.

Yes! All our templates are undated and designed to work with any year.

Simply set your start date, and everything will update automatically.

Currently, our templates are available in English only, and we don’t offer multi-language versions or translation support.

However, if you’re comfortable working with spreadsheet formulas, you can translate the text in your copy for personal use.

Many of our international customers have successfully customized and translated their templates this way.

Please note that translated versions are for personal use only and cannot be resold or shared. For more details, see “Can I share or resell the template?” under the Payment & License section.

Yes, we accept requests for both adjustments to existing templates and fully custom-built templates tailored to your needs.

Simply fill out our custom request form, and we’ll review your submission.

Note: response times may vary depending on the number of requests and orders we’re currently handling — we appreciate your patience and will do our best to accommodate your request.

We’ve got you covered!

If you have any questions or need assistance, simply reach out via our contact form, chat, or email — we’re always happy to help.

Absolutely no subscriptions! You pay once and get lifetime access to your template.

Since our products are digital downloads, we’re unable to offer refunds once a file has been delivered.

However, if you encounter any issues accessing or using your template, please contact us — we’re always happy to help and will do our best to resolve the problem quickly.

We encourage you to review all product details and descriptions carefully before completing your purchase.

All our products are for personal use only, and your purchase includes a single-user license.

Redistribution, resale, or reproduction of any part of the file is strictly prohibited — including sharing with others, using it for clients, or creating derivative works based on the original design.

All designs and contents are original creations protected by copyright under Hey Morning.

If you wish to use our templates for clients, teams, or commercial projects, please contact us to discuss extended license options.

Yes! We offer bundle deals and special discounts where you can save by purchasing multiple templates together.

Visit our shop to explore the latest bundle offers and seasonal promotions.